Our devices are categorised into one of the five gradings below;

1. 1

   Brand New & Manufacturer Sealed (New - Sealed)
2. 2

   Brand New & Box Opened (New - Box Opened)
3. 3

   New – Other
4. 4

   Grade A
5. 5

   Grade B 

In the items specifics above you will see the grade of the device, along with any additional details specific to that device. 

For a comprehensive understanding of our grading criteria please visit our Grading Page.

You can enjoy peace of mind with every purchase from The Mobile Phone Hut Limited as all devices come with a manufacturer warranty or our standard 6-month TMPH warranty. 

Please note, this warranty does not cover misuse or user damage, so we recommend considering separate device insurance for added protection including loss or theft. 

For devices with a manufacturer warranty, coverage length and expiry will be clearly displayed in the device specifics above.

For comprehensive information on warranty terms and conditions, please visit our Warranty page.

Free shipping on all orders.

Tracked, Signed, Insured 

We only ship within the United Kingdom

We will not deliver to any addresses outside the United Kingdom

Orders received before 12noon Monday to Friday will be dispatched the same day.

Orders received after 12noon Monday to Friday will be dispatched on the next business day.

Orders will be shipped via Royal Mail Special Delivery, and in most cases, will be delivered before 1pm the next working day. (For remote areas and certain geographical areas delays may occur)

Unfortunately, a Saturday delivery is not guaranteed for orders purchased before 12noon on a Friday. The delivery will be shipped as ‘next working day’; however, this will be subject to your local Royal Mail sorting office who may or may not attempt to deliver on a Saturday.

For more information on shipping please see our Shipping Policy.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

1. You must tell us that you wish to return your purchase within 14 days of receiving your order by emailing sales@themobilephonehut.co.uk and requesting a return (please remember to include your order number to help us process your return).
2. To be eligible for a return, your item must be complete, unused and in the same condition that you received it. It must also be in the original packaging where possible. To complete your return, we require a receipt or proof of purchase.
3. New/sealed devices must be returned with the seals/cellophane wrapper intact in order to receive a full refund, if this is not the case then a deduction will be made from any refund based upon an inspection of the device. This can range from a 15% to 25% deduction.
4. You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. We are unable to provide return labels, once you have requested a return we will email you with our return address, please do not return any devices to any other address than the one we provide
5. If you are returning an item to us, you should consider using a trackable shipping service with insurance. We are unable to guarantee against loss or damage in transit for any returns. We recommend you provide tracking or proof of postage as soon as you have sent the return.
6. You may cancel a return request at any time by emailing sales@themobilephonehut.co.uk, if we do not receive your return within 14 days of the original notification the return will automatically be cancelled. 

To combat rising fraudulent activity, we may ask you for additional information such as proof of ID and proof of address to verify your order.

Any fraudulent attempts with the transaction will result in the device you have purchased being blocked and blacklisted worldwide via its IMEI and serial number. Which means mobile data, calls and messaging will be blocked.

The device will also be registered on the biggest database for stolen property.

At The Mobile Phone Hut Limited, we take online fruad and return fraud very seriously. We work closely with Action Fraud and local authorities to keep our community safe.

As a small, family-run business, we feel the impact of fraud deeply, which is why we reserve the right to cancel any order if we have concerns about its validity. We encourage honest transactions and appreciate your understanding.

For more details on our fraud policies, check out our full Terms & Conditions.