The Mobile Phone Hut Limited 6-Month Seller Warranty

In this case, the term "6-Month" equals 180 days.

This warranty only covers purchases made directly from the website The Mobile Phone Hut.

If your device does not come with a manufacturer's warranty, you will automatically receive the 6-Month (180-day) Mobile Phone Hut Limited Warranty. This term is covered from the date of purchase.

If your purchase comes with a manufacturer's warranty that is shorter than 180 days, you will receive the remainder of the coverage up to 180 days via The Mobile Phone Hut Limited Warranty.

For example 

If you buy a device on 01.01.26 and you receive a 4-month manufacturer warranty which expires on 01.05.26. Once this expires, Mobile Phone Hut Limited provides an additional 2-month warranty, extending your total coverage to 6 months split between the manufacturer and Mobile Phone Hut Limited.

The warranty period commences on the date of purchase (as stated on the sales invoice) and runs continuously for 180 days. Under no circumstances can a warranty be delayed, extended, or renewed.

If making a warranty claim, the buyer is liable for all return shipping costs. 

What is Covered by the Warranty?

If, in the rare event your purchase fails to operate under normal use and service due to defects in parts or workmanship, our warranty will cover the cost of parts and labour to either repair or, if not repairable, replace your handset with a like-for-like model. Replacements will be issued in accordance with the specifications and cosmetic appearance of the returned handseT.

We aim to repair or replace all warranty returns within a reasonable timeframe, but lead times will vary depending on stock availability and/or replacement parts.

What is Not Covered by the Warranty?

• Our 180-day seller warranty is not an insurance policy. Should we deem that any fault has occurred as a result of misuse (accidental or deliberate), or as a result of water damage, then the warranty will be void and no claim for repair or replacement will be honoured. If this is the case, we will contact you. 
• The 180-day warranty does not cover defects and/or damage resulting from:
  Normal wear and tear of the equipment, or otherwise due to the normal ageing of the equipment, including battery deterioration.
• Any disassembly, repair, alteration or modifications carried out by anyone other than The Mobile Phone Hut Limited
• Misuse, abuse, negligence or an accident howsoever caused.
• Improper testing, operation, maintenance, installation, or any alteration or modification of the product.

This warranty will not be valid if; 

1. the serial number or warranty seal on the product is illegible, has been defaced or removed; or,
2. no valid proof of purchase is provided

• We do not cover any devices for water damage. This includes devices, which were rated as waterproof/water resistant when new. This is due to the rubber seals/waterproofing degrading over time.
• We do not cover consequential or incidental damages, including but not limited to, loss of use, loss of business, loss of profits, loss of data, any fees related to third party contracts, down-time and charges for time and effort
• Any third-party attempt at repairing the handset will invalidate any returns period or warranty in place, which is why we strongly advise that any potential issue must be reported to us in the first instance and we will be able to advise further

What Must You Do?

All faults must be reported to us immediately upon discovery. Continuing to operate a device with a known fault may cause irreparable damage. In such cases, you will be held financially liable for the damage, and any associated return costs will become your responsibility. Furthermore, we will not uphold any warranty repairs or replacements.

Devices must be returned to us with all security measures (e.g., passwords, passcodes) removed, as these prevent us from completing a full assessment and factory reset. Devices returned with active security measures will be subject to extensive processing delays.

The device must reach us on or before the warranty expiration date. Devices received after this period will be deemed out-of-warranty and returned to you, subject to relevant shipping costs.

Please ensure the device is packaged safely in accordance with the courier’s guidelines. You must retain your proof of postage and tracking details, as you remain responsible for the device until we accept delivery.

‘No Fault Found’

Should we determine that your device is fully operational, it will be returned to you once the £9.95 return postage fee has been paid via bank transfer to The Mobile Phone Hut Limited. (We cannot accept other forms of payment.) Account details will be provided at that time.

Our Contact Details 

To make a warranty claim, please email us at sales@themobilephonehut.co.uk with your order reference and as detailed a description of the issue as possible, providing photographs or screenshots where relevant

1. Before authorising a return, we may ask you to carry out some troubleshooting depending on the fault, and we may request photographs of the device. Returning a device is for an initial inspection by our technicians only. Authorising a return does not imply or guarantee warranty approval.
2. Once your warranty return has been approved, we will notify you by email. This email will contain the specific return address. Please note that you are fully responsible for the device until we receive it, so we highly recommend using Royal Mail Special Delivery with the correct insurance to cover loss or damage in transit. Do not send your device to any address other than the one explicitly provided for your return.