To combat rising fraudulent activity, we may ask you for additional information such as proof of ID and proof of address to verify your order.

Any fraudulent attempts with the transaction will result in the device you have purchased being blocked/barred/blacklisted worldwide via its IMEI and serial number. Which means mobile data, calls and messaging will be blocked.

The device will also be registered on the biggest database for stolen property.

At The Mobile Phone Hut Limited, we take online fruad and return fraud very seriously. We work closely with Action Fraud and local authorities to keep our community safe.

As a small, family-run business, we feel the impact of fraud deeply, which is why we reserve the right to cancel any order if we have concerns about its validity. We encourage honest transactions and appreciate your understanding.

For more details on our fraud policies, check out our full Terms & Conditions.