No, we do not offer collections as we sell exclusively to online customers.
While we operate from a commercial premises, our building is structured for secure logistics rather than a public retail shop front and remains closed to the general public. Every order is securely packed and shipped directly to your door via a fully tracked and insured courier service.
Where do you post to?
We ship exclusively within the United Kingdom. At this time, we do not ship to international addresses.
Do I have to pay for postage?
No, we offer free Royal Mail Special Delivery for all orders placed on our website. This is a fully tracked, signed-for, and insured service.
How long will it take to receive my order?
All confirmed orders received before 12:00 pm on a working day will be dispatched that same day. Orders placed after 12:00 pm will be dispatched on the next working day. Please note that we do not dispatch orders on weekends or public bank holidays.
Your estimated delivery date is the next working day after dispatch. However, deliveries to the Channel Islands, Isle of Man, Northern Ireland, the Scottish Highlands, and Scottish Isles take longer due to Royal Mail service times, so please allow 3 working days for these locations.
I’ve placed an order online, but I haven’t received my confirmation order email?
If you haven't received your standard confirmation email within a few minutes, please check your spam or junk folder. Furthermore, as part of our secure shopping promise, a tiny percentage of orders require routine verification. If your order has been flagged for this check, our security team will send a separate verification link from our official domain within 1 hour of checkout. Please ensure you check your folders for this message to prevent your order from being delayed or cancelled.
